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Shipping and Returns


Shipping

We ship within Australia. All orders are dispatched within 24 hours of placing your order. We use Australia Post’s standard delivery with signature required. Delivery is estimated to be between 3-5 business days. You can track your order with a tracking number that will be emailed to you once items have been dispatched.

Delivery charges: Flat rate of $10 Australia wide

Local Pickup

Local to the Ballarat area and would like to pick up your items? Simply use code PICKUP at checkout and we will send you an email to arrange a day/time thats convenient to you to collect.

Returns

Please email us at info@frenchieandboss.com regarding returns.

We will happily exchange any items that don’t fit or suit what you are after with a different size or store credit. We are however unable to offer refunds.

Any exchanges must be requested within 7 days of delivery. Store credit must be used within 12 months of issue. Items must be returned in original condition with tags still intact.

The cost of return postage is at your expense. Make sure your order is sent via secure methods of post, as we cannot offer any reimbursement until we have received the items.

No exchanges on sale items.

We do not offer any refunds, except if there is a fault with the garment. Any faulty items must be claimed within 7 days of delivery, so please check your order thoroughly on arrival.